Privacy Policy
Last updated: March 2026
TradeRelay respects your privacy. This policy explains how we collect, use, and protect your data.
1Who We Are
TradeRelay is a marketplace connecting trade companies with tradespeople for overflow and emergency work.
Contact: hello@traderelay.co.uk
2Data We Collect
| Data Type |
Purpose |
| Account info (name, email, phone) |
To create and manage your account |
| Trade credentials |
To verify qualifications (Gas Safe, etc.) |
| Payment details |
To process transactions (via Stripe) |
| Job data |
To facilitate job matching and completion |
| Location data |
To match jobs with nearby tradespeople |
| Photos & job sheets |
To verify job completion |
3How We Use Data
- To connect companies with verified tradespeople
- To process bids and payments
- To verify credentials and insurance
- To resolve disputes
- To improve our service
4Data Sharing
We share data with:
- Other users: Your profile info is visible to job posters/bidders
- Payment processors: Stripe handles transactions
- Verification services: To confirm credentials
- Legal requirements: When required by law
We do not sell your data to third parties.
5Data Security
We protect your data with:
- Encryption in transit and at rest
- Secure authentication
- Regular security reviews
- Access controls
6Data Retention
- Account data: Until you close your account + 30 days
- Job records: 7 years (legal requirement)
- Payment records: 7 years
7Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Delete your data
- Restrict processing
- Data portability
- Object to processing
Contact us at hello@traderelay.co.uk to exercise these rights.
8Cookies
We use essential cookies only. No tracking or advertising cookies.
9Changes
We may update this policy. Significant changes will be notified via email.
10Contact & Complaints
TradeRelay
Email: hello@traderelay.co.uk
You can also complain to the ICO at ico.org.uk.